2. Information We Collect

We may collect the following types of personal information:

a. Information You Provide

• Full name

• Billing and delivery address

• Email address

• Phone number

• Order details and purchase history

• Account login information (if applicable)

b. Automatically Collected Information

• IP address

• Browser type and device information

• Pages visited and time spent on our website

• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you regarding your order or inquiries

• Provide customer support

• Improve our website, products, and services

• Comply with legal and regulatory requirements

• Prevent fraud and ensure website security

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your data based on:

• Performance of a contract (order processing)

• Legal obligations

• Legitimate business interests

• Your consent (where applicable)

5. Cookies

Our website uses cookies to enhance user experience and analyze website traffic.

Cookies help us:

• Remember user preferences

• Improve site performance

• Understand how visitors use our website

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

6. Sharing Your Information

We may share your information only with trusted third parties, such as:

• Payment processors

• Shipping and delivery partners

• Website hosting and analytics providers

These parties are required to keep your data secure and use it only for agreed purposes.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data, including:

• Secure servers

• Encrypted payment processing

• Restricted access to personal information

While no system is 100% secure, we strive to protect your data to the highest standards.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil orders

• Meet legal and accounting requirements

• Resolve disputes

Once data is no longer required, it is securely deleted or anonymized.

9. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to data processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us at support@shopsyra.co.uk.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

11. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 support@shopsyra.co.uk
📞 0756 4877 335
📍 117 Cityview Point, 139 Leven Road, London, England, E14 0XT