2. Your Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, for any reason.

To exercise this right:

• You must notify us within 14 days of delivery

• The item must be unused, in its original condition, and in original packaging

Once approved, you must return the item to us within 14 days of notifying us.

3. Non-Returnable Items

The following items cannot be returned unless they are faulty or not as described:

• Items showing signs of use or damage

• Items returned without original packaging

• Products damaged due to misuse or improper handling

• Digital downloads or services (if applicable)

4. Faulty or Incorrect Items

If you receive an item that is:

• Faulty

• Damaged

• Incorrect

Please contact us within 48 hours of delivery with:

• Your order number

• Clear photos or video evidence of the issue

We will arrange a replacement or full refund, including return shipping costs where applicable.

5. Return Process

To start a return:

1. Email us at support@shopsyra.co.uk

2. Include your order number and reason for return

3. Wait for return approval and instructions

⚠️ Returns sent without prior approval may not be accepted.

6. Return Shipping Costs

• If you are returning an item due to change of mind, you are responsible for return shipping costs.

• If the item is faulty or incorrect, we will cover the return shipping cost.

7. Refunds

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

Please note that original shipping charges are non-refundable, except where required by law.

8. Exchanges

If you wish to exchange an item:

• Contact us at support@shopsyra.co.uk

• Exchanges are subject to stock availability

• Price differences may apply

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment provider

• Contact your card issuer (processing times may vary)

• If still unresolved, contact us at support@shopsyra.co.uk

10. Order Cancellations

Orders can only be cancelled before dispatch.
Once an order has been shipped, it must follow the return process above.

11. Contact Us

For any questions regarding refunds or returns, please contact us:

📧 support@shopsyra.co.uk
📞 0756 4877 335
📍 117 Cityview Point, 139 Leven Road, London, England, E14 0XT

12. Changes to This Policy

We reserve the right to update or modify this Refund & Returns Policy at any time. Changes will be posted on this page with immediate effect.