2. Returns Eligibility

You may return an item if:

• You notify us within 14 days of receiving your order

• The item is unused, undamaged, and in original packaging

• All accessories, manuals, and included items are returned

Returned items must be in a resalable condition.

3. Items Not Eligible for Return

We cannot accept returns for:

• Items that show signs of use, wear, or damage

• Items returned without original packaging

• Products damaged due to misuse, mishandling, or improper installation

• Items returned without prior approval

These exclusions do not affect your statutory rights if an item is faulty or not as described.

4. Faulty or Incorrect Items

If you receive an item that is:

• Faulty

• Damaged on arrival

• Incorrect or not as described

Please contact us within 48 hours of delivery with:

• Your order number

• Clear photos or videos showing the issue

We will provide return instructions and arrange a replacement or refund, in line with UK consumer law.

5. How to Start a Return

To request a return:

1. Email us at support@shopsyra.co.uk

2. Include your order number and reason for return

3. Wait for return approval and instructions

⚠️ Returns sent without approval may be rejected.

6. Return Shipping Costs

• Change of mind returns: Return shipping costs are the customer’s responsibility

• Faulty or incorrect items: We will cover return shipping costs

We recommend using a tracked delivery service, as we are not responsible for items lost in transit.

7. Inspection of Returned Items

All returned items are inspected upon arrival.
If the item does not meet our return conditions, we reserve the right to:

• Refuse the return

• Issue a partial refund where appropriate

8. Exchanges

If you would like an exchange:

• Contact us at support@shopsyra.co.uk

• Exchanges are subject to stock availability

• Any price difference may be charged or refunded accordingly

9. Return Timeframes

• Return requests must be made within 14 days of delivery

• Approved items must be returned within 14 days of approval

Returns outside these timeframes may not be accepted.

10. Your Legal Rights

This policy does not affect your statutory rights under UK consumer law, including rights relating to faulty or misdescribed goods.

11. Contact Us

For any questions regarding returns, please contact us:

📧 support@shopsyra.co.uk
📞 0756 4877 335
📍 117 Cityview Point, 139 Leven Road, London, England, E14 0XT

12. Policy Updates

We reserve the right to update this Returns Policy at any time. Any changes will be posted on this page.